Q: Since the new (white) filament spools include an RFID chip, do the old (black) spools no longer work?
A: The old spools are still compatible, but the printer will not recognize the material type and this will need to be set manually within Cura and on the printer.
Q: Can the Ultimaker 2/2+ be converted to an Ultimaker 3?
A: No, older Ultimaker models cannot be retrofitted with the new UM3 features due to additions within the electronics in order to support new functions on the Ultimaker 3.
Q: How long does the PVA take to dissolve in water?
A: This depends on the density of the support structures and the size of the model, but it’s best to allow up to 24-48 hours for complete dissolution. A larger water tank and agitation/water movement will significantly reduce the amount of time needed.
Q: Can you change the nozzles on the print cores?
A: No. A print core is a complete component and is not designed to be disassembled or serviced.
Q: Are print cores available with different size nozzles?
A: Currently, 0.44mm is the only nozzle size available. Additional sizes are intended to be released in the future.
Q: Are 3rd party filaments supported? What materials does Ultimaker support?
A: Ultimaker officially supports a number of materials, but uses an open filament system which allows users to experiment with additional, non-supported filaments. Full information on Ultimaker filament, including data sheets, suggested print settings, and printer compatibility can be found at the following link:
Q: What does the warranty cover?
A: The one-year manufacturer’s warranty covers parts and defects excluding the hot end components. The hot end components are considered consumable parts and have a lifespan of around 200-300 print hours - depending on the filament material used.
Please note for customers outside of the US: Dynamism will cover freight costs to the customer on unit warranty repairs, but the customer is responsible for any taxes on delivery. The customer is responsible for return unit warranty shipments from the customer and for freight costs on warranty parts to the customer.
There are a number of reasons to use official Ultimaker filament. It is manufactured with high standards and has been tested extensively for reliable printing. With the Ultimaker 3, the user also benefits from the connectivity between the filament spool, printer, and Cura, which automatically loads the correct print profile for the materials being used. Please note that any damage caused by the use of 3rd party filaments will not be covered under warranty and will be the responsibility of the purchaser.